From restaurateursfor restaurateurs
A practical application for restaurateurs and customers. Here you will find some opinions from both sides.
I have been working in the catering industry for more than 10 years and know pretty much every new “solution” for ordering and paying on site. What servier.bar has set up and developed makes our lives easier every day and supports us in full operation.
Great tool. I ordered and paid directly at the table in the restaurant using the app. As soon as the food was ready I received a message. This is the future!
I also call that a consumer friendly solution!!! Search the menu on the internet every now and then and often find bad photos that are barely legible. Great website!
Finally rethought! Now there is a solution that is better for gastronomy and customers
User friendly and attractive design.great solution!
Success stories of our customers
Let our success stories inspire you and get an idea of the diverse applications. We grow with and for you! Thank you very much for the great confidence and the great encouragement.
Our products are much better marketed and additional sales are naturally stimulated even more. Thanks to servier.bar, you can whet your appetite even more and the pictures make you want to try things that you might not have tried before because you only read the name. And as a result, I believe that we will see another increase in sales. Thanks to the integration into our POS system (...) the workflow is smooth (...) and the guest (...) has of course saved a lot of time. It works seamlessly behind the counter, without any problems. It really makes no difference whether we type it at the table via our cash register or whether the guest has done it themselves.
The relief I needed! In the current time it is difficult to find personnel. That's why I'm often on my way to the store knowing that an employee is missing from the register and I have to fill in myself. Here servier.bar is the best support for my team and me. More sales and less stress at the same time! My guests can now inform, order and pay themselves via servier.bar. This allows me to compensate for the lack of personnel in many situations. We have really become faster and more effective as a result!
Digital menu & pickup - all from one source! servier.bar is not only the booster for our out-of-home sales, through which guests can order online, pay directly and pick up. We also got a photo and video shoot and automated our social media marketing with the help of servier.bar's social media team. All pictures and videos can be used for the menu and our social accounts. A mega service, and all from a single source - that's what makes digitization fun!
The servier.bar team is super communicative and finds solutions quickly, which is worth its weight in gold, especially in the event sector. These guys just understand what makes restaurateurs tick. Thanks to the digital menu, our guests can now choose what they want to eat and drink on their cell phones at any time - whether they're waiting in line or chilling out in the location. All in all, a super cool solution!
FAQ with a restaurateur
We were able to talk to Mario, Managing Director of the Abbate Group, in detail about their use of servier.bar. Convince and inspire yourself with his answers. Thank you very much for the great conversation!
The situation in front of servier.bar
Waiter shortage and falling service levels – guest expectations and turnover suffer
Before servier.bar, we simply had dissatisfied guests, some of our staff were unable to cope with the volume of customers, guests sometimes had to wait a long time before they could place orders and therefore had long waiting times, and we also had the feeling that we were not good at additional sales. In other words, guests were sitting in front of empty drinks or wanted something else in front of empty cups and the staff were simply not attentive enough or too slow or didn’t notice. And so we decided that we needed a solution (to) increase our sales and increase guest satisfaction.
The job market in gastronomy is not the easiest, of course. And we’re already noticing that after Corona, gastronomy is no longer people’s favorite place to work. And so we also have a shortage of waiters. We have a very high fluctuation in the meantime and now work with many unskilled workers, which of course has the disadvantage that they are not as attentive, they sometimes have a longer training phase and so on. And we find it difficult to offer consistently high quality at all times.
Scan, order & enjoy. Simple and fast.
servier.bar naturally came from the idea (…) that guests want to order something, have to wait and have longer waiting times. Today, guests no longer have time. Many take a seat and want to place their order immediately. And of course we looked for a solution. And servier.bar helps us to solve precisely these problems.
With servier.bar, guests come, sit down, hold their smartphone over the NFC sticker and can enter their order immediately. You no longer have to wait for the waiter, see if he has seen me, if he notices me, can I place my order, but send it in directly.
Thanks to the integration into our checkout system, we receive the receipts directly into the normal process. The kitchen gets the receipts to the kitchen, the counter gets them to the counter and so the workflow is seamless. And then it goes straight to the table and the guest has their drink in no time at all and has of course saved a lot of time.
Cooperation with servier.bar
At eye level to success
Always cool. So always, always at eye level (…) and very solution-oriented. I have to say, I know we are not an easy partner. We are very demanding and we always expect 100 percent, and servier.bar has always done a very good job.
Cash register integration was the most important issue for us. We didn’t want to start before then and servier.bar went to great lengths to work with HelloTESS to make sure it worked properly.
Today, we have a really great solution that works really well and they have always been very supportive. If we had a spontaneous problem or something, we could call them at any time and they were also available after 8 pm and looked for solutions for us. Super!
Perception of the guests
Stimulate curiosity and appetite – benefit from more orders
The guests are actually really interested. It is often the case that you see in our flyer that we offer this. Or they see the QR code on the table and immediately put down their devices and scan it and want to see what’s happening, what can I do? And they really enjoy it.
The nice thing about servier.bar is that, unlike normal cards, you have a picture for every product, which is of course a huge advantage. The guest doesn’t know every product and in the end the pictures make them want to buy even more and they (guests) think, how great, I’d like to have that. And that of course gives us a huge advantage. Our products are much better marketed and additional sales are naturally stimulated even more. You can see, of course, that it looks very appetizing, I would like to have that and then I book it in.
Thanks to servier.bar, you can whet your appetite even more and the pictures make you want to try things that you might not have tried before because you only read the name. And as a result, I believe that we will see another increase in sales.
Opinions of the waiters
Relief for the service team without changeover
They think it’s cool. They were a little skeptical at first because they were naturally worried: Will I get fewer tips? Do you still need me at all? Will I be dismissed now? There were such questions at the beginning. But today they think it’s super cool. (The waiters) realize that it is also a relief for them because (…) the guests are no longer so hectic. Because this constant waving and “Hey, I want something else” simply gets better. The guest can simply order something in between and the process is much smoother.
The waiters themselves, they enjoy it, they get the order in and at the end they just carry it away and are happy to bring the guest something. Whether they have entered it into the machine and taken the order or whether the guest has done it themselves doesn’t bother them. They do that quite normally.
It works seamlessly behind the counter without any problems. It really makes no difference whether we type it at the table via our cash register or whether the guest has done it themselves. Let’s not notice any difference.